This product can be customized with:
1. Pet avatar [come to picture customization]
Scarf 🧣Specifications:
100% wool, does not prick the skin, is soft and comfortable, 160CM×20CM, comfortable and warm, close to the skin.
Notice! Before placing an order/please communicate with customer service to create content
The product is made by hand and machine, and there is a small amount of thread, which is normal.
🚚The customization cycle is generally 15-30 for delivery.
[How to make a scarf]
1. Send 1-5 pet photos to customer service
2. Select scarf color and place order
The renderings will be produced in about 3.7 days and will be produced after confirmation.
4. The renderings will be shipped in about 15 days after confirmation.
Processing time
- Usually all US domestic orders are processed within 7-14 business days. If we encounter a large number of orders, the delivery may be delayed, especially during holidays. Please allow a few more days in transit. If there is a significant delay in your order, we will notify you by email.
Customized pre-order
- All US pre-ordered items will take 1-3 months to arrive.
Transit time
International warehouse.
- All standard shipping orders are 1-3 month
You will receive an order confirmation at the time of purchase, and once your order has been processed, you will receive a shipping confirmation with your tracking number via text message and/or email. Allow 1-2 days of processing time before tracing your package. You can also contact us by email for assistance.
Order Cancellation Policy
Our policy is simple. Cancellations are unconditionally allowed within 24h of placing an order and receiving a full refund! Please send us an email with your order number and the reason for cancellation and we will be happy to refund you 100%.
Return Policy
Some products support both prepayment and final payment stages, usually the prepayment is 50% of the total order price, this is to ensure your place on the production waiting list. We will contact you within 24h after we receive your order and give you the order completion time. After that time has been set, it also means your order is in lock status. After that, we will communicate with you instantly via WhatsApp to clarify your needs for the details of the order that will be made. If you require a faster order delivery time than this, we will give maximum coordination to handle it.
Please note: If you cancel any order with locked status, we will only refund 30% of the prepaid amount. Thank you for your understanding.
After each order is completed, we will confirm with you via video and photo preview, and then we will mail it to you after passing your approval. If you are not satisfied with the product you received, don't hesitate to contact us at support@memoriesworkshop.shop within 3 days after you receive the item. We will try our best to solve any problems you have.
Please note that we have the following conditions for not accepting returns. - The product is damaged due to improper use, mishandling or improper maintenance. - For personal reasons such as change of mind, personal taste, etc. - If you find a problem with the quality when you sign the receipt, we can redo or refund part or all of it at our discretion.
If there is a problem with the above, we provide a free repair service within 30 days, but you need to bear the cost of round-trip postage.
Order Change Policy
If you have an adjustment to your order details, please email us as soon as possible within 48 hours of placing your order with your order number in the subject line and we need to confirm that it is in production. We will get back to you as soon as possible and confirm the adjustment details with you.
The production cycle for customized products varies and usually takes 1-3 months. We will contact you within 24 hours after receiving your order to confirm the delivery time of your order. Confirming your order also means your order is locked. We will immediately communicate with you via WhatsApp to confirm the details of the order placed. If you require a faster delivery time than this, we will provide you with maximum coordination.
Of course, cancellations are allowed within 24 hours of ordering. Please send us an email with your order number and reason for cancellation and we will happily refund you 100%. Please note that any content after this is subject to a 30% restocking fee.
Because custom products are one-of-a-kind, customized to your unique requirements. If you are not satisfied with the product solution that has gone into production, our professional artists will be more than happy to make any adjustments and will do their best to provide a solution that satisfies you. Please note that if you wish to cancel an order that has already been put into production, you will be charged 30% of the price of each item as a restocking fee and payable to me. You will receive a confirmation email once your return has been processed; please note that it may take an additional 7-10 business days for the funds to appear in your account from the date you receive this email, and It may take additional billing cycles to appear on your statement. Please note that the following reasons are not covered by our return/exchange policy and we are not responsible for them. 1. Product damage caused by improper use, improper handling or improper maintenance. 2. Due to personal reasons such as changes in ideas and personal taste. If the quality is found to be defective when you sign for it, we can redo it or refund part or all of it at our discretion.
If you want to return or exchange an item, please contact us, we need to confirm whether it is in production. Send us an email with your order number and any changes to the body in the subject line. We will get back to you as soon as possible and make it happen.
If you need to change your shipping address, please send us an email stating your order number, your current shipping address, and the address you would like to change. We can change the address before your order leaves our facility.
Of course, our team of professional and extremely talented pet artists will only cost you $15-$30, depending on your photos and requirements.
Our personalized items cannot be returned unless they are faulty or damaged. But before the order is mailed, we will confirm it with you through videos and photos, and we will only send it after you agree. Therefore, if you are not satisfied with the product you ordered, we will provide adjustment service within 30 days, but you will need to bear the round-trip mailing costs.
We ship worldwide, no matter where you are. We offer free shipping on orders over $99. After your approval, we will ship the item and you will receive your customized gift within 3-4 weeks. Please note: We are not responsible for any additional charges incurred for changes to delivery or shipping after your order has been placed.
If your product develops a non-human defect within 90 days of ownership, we will repair or rework it at no charge to you, including possible postage. Please provide clear photos or video recordings and email them to us. The following is what the limited warranty covers: 1. The product is sewn incorrectly or accessories come loose and fall off 2. We fail to follow the customizations you selected in the creation wizard (e.g. mouth position, ear style, body posture, color). 3. We failed to implement the markup you specified in the description
Please indicate your order number in the subject line of the email, and try to send us the above-mentioned defective photos or videos to ensure the clarity of the photos or videos. The email address is store email
support@memoriesworkshop.shop
